Our social media code of conduct

Be respectful

Our social media presence is focused to bring the life story and the work of Anne Frank to the attention of as many people as possible worldwide, partly with the aim of raising awareness of the dangers of antisemitism, racism and discrimination and the importance of freedom, equal rights and democracy.

The views expressed by our fans and followers are their own and may not represent the views of the Anne Frank House, its Trustees, employees, or affiliates. 

We love hearing from you and, to ensure that everyone has a positive experience, here are a few house rules for being part of our online community:

Protect privacy

Avoid posting any personal information. Any posts that include an email address, phone number, address or other personal information will be removed.

Stay on topic

We welcome debate and discussion, but please keep comments relevant to the original post, and don't repeat the same message across multiple unrelated posts. Off-topic posts or comments are likely to be removed.

Be respectful

Please avoid posting any hateful, defamatory, obscene, antisemitic, discriminatory, or harassing comments, images or videos, or anything that could be deemed offensive to others. Such comments and posts will be removed and will most likely result in you being banned or blocked.

Don't advertise or self-promote

Avoid making posts or comments that serve as advertisements for yourself or others. We'll remove any links, images, messages, and so on that advertise or promote the goods or services of individuals, businesses or causes and such postings will most likely result in you being banned or blocked.

Don't infringe intellectual property

Avoid posting anything that isn't your original creative content or that you don't have a lawful right to post. Infringed branded logos, graphics, copyrighted text, images or videos that come to our attention will be removed, and you risk being banned or blocked.

Know what to expect

We aim to monitor our main social media platforms on weekdays throughout the year. We are not yet able to respond 24/7 to requests in the comments to our social media posts, we do our best, but sometimes it can take a while.

There's a lot of helpful information on our website www.annefrank.org. If you can't find what you're looking for, and haven't heard back from us, please get in touch via the form on the Contact page.